Sysmex Enterprise Architect
Sysmex America distributes and supports automated in vitro diagnostic hematology, coagulation and urinalysis analyzers, reagents and information systems for laboratories and healthcare facilities throughout the Western Hemisphere. Their solutions improve lab operations and promote better healthcare and patient management practices.
As a supplier of high quality and reliable laboratory testing equipment to laboratories in the healthcare market, Sysmex generates 10% of their revenue through service offerings.
Service technicians can use AR to ensure that their equipment is up and running most efficiently. The technicians’ time is optimized and not wasted on flipping through paper manuals to try to find a solution to fix a problem or repair a piece of lab equipment.
Sysmex’s goal was to find a solution that would allow them to provide a higher level of customer service and more effectively utilize valuable resources.
They aimed to leverage AR technologies to allow their field service group repair equipment faster and solve problems correctly the first time.
Sysmex partnered with PTC to utilize Augmented Reality to train and guide technicians in the field.
They implemented Vuforia Studio, a visual AR authoring and publishing tool that enabled them to leverage the 3D models from existing CAD packages that they already had to create compelling AR experiences.
Sysmex uses Vuforia Studio to create interactive, step-by-step 3D guided work instructions. Unlike paper manuals, AR experiences built in Vuforia Studio, provide technicians with the most up-to-date information at their fingertips—in real time.
Often, products with multiple layers or doors may obstruct a technician’s view and hide important components, hindering their ability to properly complete the repair.
The immersive nature of augmented reality provides technicians with superpowers to see inside the equipment and gain a better understanding of the problem at hand.
Vuforia Studio’s visual drag-and-drop authoring environment made it easy for Sysmex to reuse its existing CAD data to create highly immersive AR experiences, without the need to write code.
Using AR enabled guided work instructions, technicians were able to identify and fix problems faster, reducing their mean time to repair (MTTR) and increasing their first-time fix rate.
The AR experiences Sysmex created with Vuforia Studio, improved equipment uptime and utilization of valuable resources.